Privacy Policy

1. Who we are

This website is operated by Sustainable Mindz DWC-LLC (licence 4656), a company registered in Dubai South, UAE ("we", "us"). We are responsible for the personal data described in this policy.

Contact: Sustainable Mindz DWC-LLC, 3rd Floor, Building A3, Dubai South, PO Box 390667, Dubai, UAE. Email: admin@sustainablemindz.ai.

2. What we collect

We collect only what we need to respond to you and run this website:

• Details you give us in the quote form: name, company, work email, phone number, country, the services or systems you are interested in, quantity, deployment, timeline, budget range and your message.
• Details you send by email or phone.
• Technical information: the page you submitted the form from, campaign tags in the link (such as utm_source), and a one-way hashed version of your IP address used only to prevent spam. We do not store your raw IP address with your request.

3. How we use it

We do not sell your personal data, and we do not use it for automated decision-making.

• To reply to your enquiry, prepare quotations and deliver what you order.
• To manage our business relationship with you, including invoices, shipping and export documentation.
• To protect the website against spam and abuse.
• To meet legal, tax and export-control obligations.

4. Legal basis

We process your data because you asked us to (taking steps before a contract), to perform a contract with you, to comply with legal obligations, and for our legitimate interest in running and securing our business. Where we rely on consent, you can withdraw it at any time.

5. Who we share it with

We share data only where needed:

• Service providers who host this website and our database, under confidentiality obligations.
• Manufacturers, distributors, logistics and customs partners when needed to quote, ship or support your order.
• Authorities, where the law requires it, including for export-control screening.

6. International transfers

Our service providers and supply partners may process data outside the UAE. Where this happens we take reasonable steps to make sure your data is protected to a standard consistent with applicable UAE data protection law.

7. How long we keep it

Enquiries that do not lead to an order are kept for up to 24 months, then deleted. Customer and order records are kept for as long as required for accounting, tax and export-control purposes, normally at least 5 years.

8. Cookies

This website uses only cookies and similar storage that are strictly necessary for it to work. We do not use advertising or tracking cookies. If this changes, we will update this policy and ask for your consent where required.

9. Security

We use encrypted connections, access controls and spam protection to safeguard your data. Quote requests are stored in a database that is not publicly accessible.

10. Your rights

Subject to applicable law, including the UAE Personal Data Protection Law, you can ask us to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data, where we no longer need it.
• Restrict or object to certain processing.
• Receive your data in a portable format.

11. Contact and complaints

To exercise your rights or ask a question, email admin@sustainablemindz.ai. We aim to reply within 30 days. If you are not satisfied, you may complain to the relevant data protection authority.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.